Empathy at the Heart of Healing
Beyond improving patient experience, we build empathy for staff and leaders – strengthening the entire continuum of care
Boost Patient
Satisfaction
Strengthen
Staff Retention
Deliver
Passionate Care
Empathable delivers scientifically proven empathy training—without pulling staff off the floor.
Built for the realities of care, it helps teams reconnect with patients, colleagues, and their own purpose.
Because a single moment of empathy can shift a day, a life, and over time, transform a system.
Our breakthrough path to building empathy skills delivers measurable results.
Why Empathy Often Breaks Down in Healthcare Systems
Meet Sarah, a nurse managing 15 patients on a packed shift.
She’s racing to update charts, coordinate meds, and respond to alarms. There’s no time to sit with Mrs. Johns, who seems confused, or answer the questions piling up from Mr. Patel’s family. The pressure is relentless – and connection gets pushed aside.
Sarah feels guilty leaving Mrs. Johns alone, but there is simply no time. Her patients are starting to feel like numbers to her. The emotional conflict is leading her straight to burn out.
Meet Sarah, a nurse managing 15 patients on a packed shift.
She’s racing to update charts, coordinate meds, and respond to alarms. There’s no time to sit with Mrs. Johns, who seems confused, or answer the questions piling up from Mr. Patel’s family. The pressure is relentless – and connection gets pushed aside.
Sarah feels guilty leaving Mrs. Johns alone, but there is simply no time. Her patients are starting to feel like numbers to her. The emotional conflict is leading her straight to burn out.
Across the system, providers are expected to deliver compassionate care in a structure that barely gives them time to breathe. They’re navigating:
- Burnout from relentless demands and emotional overload
- Silos that block collaboration and shared understanding
- Misaligned incentives that prioritize speed over connection
- Transactional care models that reduce people to checklists
These aren’t personal failings; they’re structural realities. And they’re taking a toll: declining morale, rising turnover, and missed opportunities to truly heal.
That’s why empathy can’t just be expected. It needs to be supported at the system level.
Reignite meaning and connection in care delivery.
How Empathable Helps at Every Level
Empathy shouldn’t be left to chance—or individual effort alone.
If we expect providers to deliver compassionate, high-quality care, we must equip and support them at every layer of the system.
That’s where Empathable comes in. Our approach strengthens empathy where it matters most:
- In the moment, with patients
- In leadership, through culture and teams
- In systems, through measurable performance
Unlike many risk-avoidance trainings that exist simply to reduce liability, Empathable is built to create meaningful change.
Our experiences go beyond checking boxes – they proactively build connection, trust, and resilience across your entire care team.
Empathy isn’t just a value—it’s a measurable advantage.
Empathable helps healthcare systems translate empathy into measurable gains—improving patient experience, staff retention, and clinical outcomes—proving empathy’s measurable impact across the system.
Andrea Galdamez, MPAP, PA-C
ASSISTANT PROFESSOR, SCHOOL OF PHYSICIAN ASSISTANT STUDIES, MARSHALL B. KETCHUM UNIVERSITY
Build a stronger care culture that sustains your people and improves outcomes.
Why It Works: Designed for Efficient Learning
Empathable’s process was intentionally created to mirror how people naturally learn: through emotional connection, personal reflection, and social insight.
Grounded in research from some of the world’s most cited neuroscientists and behavioral scientists, this approach guides leaders and teams to uncover insights for themselves—making learning memorable and deeply assimilated, not just passively studied.
Revisiting emotionally resonant experiences over time reveals deeper meaning, helping build emotional intelligence with each interaction.
The result? Empathy becomes second nature in high-pressure moments, amplifying the clinical skills, communication, and team cohesion care teams rely on for lasting performance improvement.
Ronald Kleinman, MD, Chief of Pediatrics
MASSACHUSETTS GENERAL HOSPITAL
Empathy is a strategic lever for better care, better outcomes, and healthier teams.
Empathable makes it teachable, repeatable, and measurable.
Ready to launch a scalable empathy program that fits your team?
How Empathable Helps Providers Reconnect
Remember Sarah—the nurse rushing between patients with no time to breathe, let alone reflect? One day, she’s introduced to something different: a five-minute video showing a fellow nurse’s story.
The voice, the moment, the pressure—it mirrors her own.
This moment speaks to her: She feels seen. She reflects. That experience doesn’t solve everything but it gives her space for a shift. A spark that reconnects her with why she got into medicine in the first place.
Remember Sarah—the nurse rushing between patients with no time to breathe, let alone reflect? One day, she’s introduced to something different: a five-minute video showing a fellow nurse’s story.
The voice, the moment, the pressure—it mirrors her own.
This moment speaks to her: She feels seen. She reflects. That experience doesn’t solve everything but it gives her space for a shift. A spark that reconnects her with why she got into medicine in the first place.
It begins with a story that hits close to home—shared in a way that feels real, not forced.
That reflection creates space for something to shift. That’s the spark we build on.
Want to see how empathy training fits your care flow?
What We Deliver
Short, Scalable Training That Connects Empathy to Clinical Impact
Empathable transforms emotional insight into clinical impact—through short, high-relevance modules designed for real-world care environments.
Here’s how it unfolds:
Each session begins with a Walk: a short, first-person video placing leaders or providers in the shoes of a patient, family member, or colleague—during real moments like triage, discharge, or staff handoffs.
✅ Mirrors your team’s daily pressures and clinical language
✅ Tailored to your SOPs, cultural context, and patient population
After the Walk, participants record a private voice reflection they revisit over time—often realizing how their perspective has evolved.
✅ Encourages ownership of growth
✅ Anchors learning in authentic emotional insight
Accordion ContentTeam reflection circles, led by your internal or our facilitators, turn individual insights into shared growth through open exchange and discussion.
- Deepens empathy and understanding across roles
- Supports ongoing commitment to compassionate care
Empathable’s AI-powered simulations let staff rehearse high-stakes conversations with patients, families, or colleagues—and receive instant feedback in a safe, solo environment. It’s confidence-building practice when it matters most.
Team reflection circles, led by your internal or our facilitators, turn individual insights into shared growth through open exchange and discussion.
- Deepens empathy and understanding across roles
- Supports ongoing commitment to compassionate care
Simple Launch, Maximum Impact
Empathy That Fits Your System—and Your Schedule:
Fast to launch: Most teams start in under a week. Just download the app—your team’s custom path is ready.Blended delivery: Combines immersive experiences in the app—accessible anytime—with live, team-based discussion circles.Low internal lift: No IT overhaul or heavy training burden required. We manage content, nudges, and impact tracking—right inside the app.
The Empathable Difference
- Based on neuroscience, contact theory, and reflection—not just awareness.
- Modules under 15 minutes, embedded naturally into onboarding, SOPs, and daily routines—no overtime or shift disruption.
- Authentic voices, real workplace pressures, and environments.
- Reflective, not performative. Safe space with no awkward role-play.
- Clinically relevant content that reinforces compassionate communication and emotional intelligence.
- Training fits your workflow without pulling staff off the floor.
- Role-specific content that scales across departments and sites.
- Measure real outcomes—burnout, patient experience, and retention—with robust analytics.
This experience was extremely transformative for me. I was able to see the experiences of others who were different than me more empathetically. At the end of the day, I believe Empathable made me a better care provider.
Dallas Ducar, MSN/RN/NP/CNL/FAAN
INSTRUCTOR, COLUMBIA UNIVERSITY & UNIVERSITY OF VIRGINIA
Real Impact, One Moment at a Time
We meet care teams where they are:
in the middle of stress, complexity, and relentless pressure and help them build connection anyway.
Operationalizing empathy can make a patient feel seen, a colleague feel heard, or a team feel renewed.
These small shifts ripple outward to create healthier, more connected environments.
Let’s talk about what empathy could look like in your hospital, clinic, or care network.