Healthcare and Wellness

Improving Hospital Loyalty

by Increasing Empathy and Quality of Care

Patients need to feel valued throughout their entire continuum of care, which directly influences patient satisfaction scores. From frontline staff to practitioner communication, every interaction can either build or diminish patient trust and confidence.

Empathable helps your leaders and staff develop the patient experience skills necessary to elevate department reputation, fostering healthier and more loyal patients through better communication.

A Path to Growth for All Hospital Staff

How we support the entire continuum of care:

Empathable creates short, focused POV films based on real conversations and data from doctors, nurses, staff, and patients. Teaching through these interactions fosters the long-term integration of core skills that improve patient experience (PX) metrics hospital-wide.

Our goal is to offer the most effective, data-driven, time-efficient, and impactful learning approach to PX, nurse resilience, retention, and quality of care. This is achieved through a diversity, equity, and inclusion (DEI) lens, applied across all identities and departments.

A Path for Nurse Resilience, Retention, and Quality of Care

Reducing nurse burnout and enhancing interpersonal skills isn’t often taught in traditional nursing education. Yet, fostering strong patient connections leads to increased job satisfaction and reduced burnout, ultimately resulting in higher-quality care.

Nurse resilience and quality of care grow when they learn from the real-life experiences of their peers.

Empathable stands out by using real conversations and data to inform actionable feedback, rather than relying on generic best practices or dramatizations.

Empathy with a DEI Lens

Recognizing the diversity of patients is crucial for effective patient engagement. Patient experience varies significantly based on ethnicity, age, gender, and socioeconomic background. This understanding helps healthcare providers navigate the needs of a diverse patient population—whether they’re working with a middle-aged white woman, a middle-aged Chinese woman, or a middle-aged African American woman.

Empathable’s leadership team, led by a thought leader in diversity, equity, inclusion, and belonging (DEIB), is deeply committed to approaching inclusion and belonging in healthcare effectively.

Why Focus on Empathy in Interpersonal Skills Training?

Empathy fosters better communication, which enhances teamwork and operational efficiency across healthcare systems. By prioritizing empathy in patient interactions, healthcare providers can better anticipate patient expectations, leading to improved satisfaction, engagement, and trust.

This approach strengthens the quality of care by improving communication between patients and healthcare teams, reducing readmissions, and delivering compassionate, effective care.